Read Lokulus' business continuity plan for the COVID‑19
Lokulus has a robust Business Continuity Plan (BCP) in place, which is
reviewed and tested annually, with all staff fully briefed on its use
and implications. All Lokulus staff have also been re-engaged on the
plan in light of the COVID-19 outbreak.
The fundamental premise of the Lokulus BCP is that all our team must
be able to operate 100% remotely at any time for any amount of time.
This means all of Lokulus’ key infrastructure is cloud based
(including our support telephony), all staff are issued with laptops,
phones, VPN and other necessary equipment to be able to perform 100%
of their job from any location. As a result, you should notice little
change in the interaction with our teams and no change in the level of
service you receive, during this challenging period.
Should there be an escalation in the current situation that creates an
increased risk of interruption in service, we will notify you as soon
as possible via email or phone.
What impact will the COVID-19 pandemic and lock-down have on my ways
of working with Lokulus?
There will be no impact on your ways of working with us. You will
continue to dial the same phone numbers, email on the same addresses
and follow the same established processes you have in place.
Is their any risk of an interruption in service for me and my
There is currently no additional continuity risk brought about by
the exceptional COVID-19 circumstances.
What if key members of the Lokulus support team become ill and are
unable to provide the required ongoing support I need?
Lokulus has a blended multi-location and off-site team including a
number of remote support staff and consultants whom are home based;
this mitigates workplace caught infections and provides a level of
geographic separation between staff. In addition teams are
integrated with members being able to pick tasks up off each other –
for example during periods of leave. Therefore; we anticipate that
any illness and work absence due to COVID-19 will be manageable. Our
senior team is regularly monitoring the situation and should there
be an escalation in severity and impact of COVID-19 we will of
course let you know.
- Are your staff now working from home?
Yes, following government advice and our own BCP we have now asked
all team members to work remotely for the foreseeable future. This
will have no impact on the product or level of service that you
continue to receive.
What will the impact be if self-isolation is made mandatory by
government at either a local or national level?
There will be no additional impact on you or your customers. The
Lokulus team is set up to work fully remotely at any time and for
any amount of time.
Can you tell me more about the specific mechanisms you have in place
to allow full remote working?
Lokulus has in place a combination of technology and processes to
enable remote, collaborative working for any period of time. This
Laptops, phones, VPN and other job specific portable hardware
Access to the full Microsoft 365 suite including Sharepoint and
Teams as our standard meeting, discussion and document
Business systems hosted in off-site private cloud-based
Remotely based HR team and supporting infrastructure providing
increased resilience to infection
- Have any of your staff been exposed to COVID-19?
We are not aware of any of our staff being exposed (directly or
indirectly) to a confirmed case of COVID-19 at this time.
How will you notify us if a member of the Lokulus team that has been
in physical contact with our team has been exposed to COVID-19?
Due to the low level of face to face meetings that take place with
our clients, this situation is unlikely but should this situation
arise we will notify you by phone within 24hours of our being made
aware of the exposure.
- I still have questions. Who should I speak to?
If you still have concerns please contact either:
+44 (0)7498 495909
Head of Sales
+44 (0)7970 770 988