CX Why do some companies succeed at exceptional customer experience, whilst others fail? When it comes to delivering the best Customer Experience (CX), we are now working in a world where we need to adhere to automation-first thinking. We must realise that AI
Covid-19 Coronavirus ushers in a new age for contact centres Contact centres had to adapt rapidly to life in lockdown, but their insights could open up new opportunities for improving interaction and working remotely in the digital age. Of all
Remote Working Raconteur Remote Working Lokulus is pleased to be supporting Raconteur's 2-part report on remote working. Part 1 is now live so take a look. Part 2 will be published in mid-June 2020 where
