The rise and rise of Working From Home Lokulus CTO Mark Chamberlain, Customer Engagement Consultant, Philip Watt and DSB MD Angus Chenevix Trench discuss what impact 2020 will have on customer experience in 2021.
Behind the scenes: why customer experience solutions are more of an “Art” than “Science”. An interview with Tom Rowland, Solutions Architect. “When i'm not engrossed in cutting code, you'll find me with client's enabling them to maximise their customer service offering” Our very own Solutions Architect Tom Rowland takes us behind
We are evolving - Let's reconnect: How voice is the next evolutionary leap in customer service Dear Sir/Madam, It gives me great pleasure to inform you that we are now in the age of…… the Voice! It was only 140 years ago when the dawn
The profound and supercharged benefits of AI to customer experience The late great mathematician and World War II code breaker Alan Turing once asked: ‘Can machines think?’ – and that same question applies today, perhaps forever. Turing, who after the war
An interview with our CTO So, Mark, thank you for your time today - before we deep-dive into Lokulus, how about a few questions about yourself? Let's begin... Where are you working from currently? I
Customer Journey Omnichannel vs. Multichannel: What is The Difference? Knowing the critical difference between a multichannel and an omnichannel approach can you structure your customer strategy and gain the best value out of your communication channels across your customer
CX Customer Experience Trends and Tactics 2021 Is it really nearly 2021? Many of us are looking at our calendars right now, blinking twice, wondering how on earth we are entering Q4, of what has been an
What is Robotic Process Automation? When exploring the tools and technologies that can help improve your CX, you will hear the term 'RPA' mentioned - Robotic Process Automation. Now it sounds pretty self-explanatory, but what
Culture Leave me alone, I just want to code: The myth of the solo developer It was National Coding Week last week (September 14th - 20th) and Lokulus' Head of Engineering, Ciaran Jessup shared his thougthts to Prolific North, to dispel the myths about coders,
C/Ex Experts Launch AI Product To Support SME Businesses As Online Sales Soar Manchester – 15th September 2020 Pulse is a SaaS product that promises to improve online customer experience, empower staff, reduce costs and drive turnover as more customers head online and staff continue to work from home With ecommerce sales in Europe up nearly 20% from
CX Why do some companies succeed at exceptional customer experience, whilst others fail? When it comes to delivering the best Customer Experience (CX), we are now working in a world where we need to adhere to automation-first thinking. We must realise that AI
Covid-19 Coronavirus ushers in a new age for contact centres Contact centres had to adapt rapidly to life in lockdown, but their insights could open up new opportunities for improving interaction and working remotely in the digital age. Of all
Remote Working Raconteur Remote Working Lokulus is pleased to be supporting Raconteur's 2-part report on remote working. Part 1 is now live so take a look. Part 2 will be published in mid-June 2020 where
