CX

Customer Experience
How can an AI resourcing bot help improve your CX?
Artificial Intelligence

How can an AI resourcing bot help improve your CX?

Imagine you had someone in your business who knew the strengths of all your team members inside out. They know who is working, having lunch, taking time off. They have

Why do some companies succeed at exceptional customer experience, whilst others fail?
CX

Why do some companies succeed at exceptional customer experience, whilst others fail?

When it comes to delivering the best Customer Experience (CX), we are now working in a world where we need to adhere to automation-first thinking. We must realise that AI

  • Lokulus
    Lokulus
The Millennial age of CX: How generational divisions are impacting digital transformation
CX

The Millennial age of CX: How generational divisions are impacting digital transformation

We are entering a new age of tech revolution. The Internet Of Things is expanding, the integration of AI is becoming almost imperative and the way people are connecting and