Revolutionising Customer Service
Workflow and automation software that simplifies your complex customer service challenges; improving revenue, productivity and customer satisfaction.
Let us transform your business.
Trusted by leading brands worldwide
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Connect your business with its customers
through digital workflows that enhance customer experience and drive value to your bottom line.
Optimise sales
Empower your team to drive better results
Reduce complexity
Use AI and automation to simplify your customer service
Increase productivity
Streamline your processes with intelligent automation
We work with our clients to deliver customer service excellence. We use our expertise and technology to deliver innovative solutions that simplify complex problems.
Alister Harris, CEO
Benefits of the Lokulus Platform
Automating Tasks
Automate critical routine tasks so your team can focus on high value work
Categorisation
Automatic categorisation and prioritisation of work, directing it to those with the right skill sets for first time resolution
Frictionless access to information
Cross enterprise integrations power your business and its customers for easy access to information when and wherever needed
Solutions designed for you
Our in house consultants design a solution for your business, ensuring that from Day 1 you have support from a person not an email address
Up-sell
Empower your teams to cross-sell with auto responses and suggested next actions.
Personalise Responses
Give your teams complete client histories accessible through a single screen.
Automate Workflows
Enjoy 20-40% cost savings from Lokulus’ intelligent automation
Increase CSATs
By prioritising 250,000 customer interactions simultaneously
Fewer than 50 employees?
We understand the complexities of managing customer service at scale. Lokulus simplifies your processes and creates automated workflows that free up agent time and save you money.
Mark Chamberlain, Chief Evangelist
Provide the service your customers demand
Customer delight goes beyond knowing their name when they call and being able to locate their order. Customers want to feel valued, understood and appreciated.
Our seamless, cloud-based technology easily eliminates the most common customer service frustrations.
Reduce Waiting Times
Make long and expensive call waiting times a thing of the past
Save Customer Details
Make sure your customers never have to repeat personal information
Eliminate "I'll pass you to my colleague"
Access everything you need to solve a customer query with a single agent
Resolve Queries Faster
Speed up query and complaint resolution