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The solution to
email management.

Having an efficient, intelligent email solution is critical to keep your customers and employees happy.

Pulse utilises tried and tested Lokulus AI to transform the way your business interacts with its customers, ensuring the right employee deals with the communications that matter to you.

Pulse is available from June 2020, resister now to find out how you could have Pulse set up and ready to go in as little as 7 days with dedicated support.

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GDPR Compliance

Ensuring you are General Data Protection Regulation compliant is simple with built-in tools to manage all redaction and rectification requests.

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Audit Trail

An audit trail of all user actions is automatically maintained enabling a detailed historical context for enquiries, cases and customers.

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Dedicated Support

With Pulse you are never on your own. Our dedicated support service will have you up and running in only 7 days.

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Advanced control of
your email

Pulse takes the heavy-lifting out of email, enabling your business to auto-categorise incoming messages, decrease email response times and enable higher volume handling, all supported with advanced classification and automated work distribution.

Receiving emails in multiple languages? Pulse will automatically detect the language used and direct the email to the appropriate agent.

More Pulse features >

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Meet REG

Pulse is powered with REG; one of Lokulus' artificial intelligence bots. REG works behind the scenes to ensure your customer interactions are automatically directed to the right people, with the right skill at the right time.

Learn more about Pulse automation >

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Answer with a single click

Once classified Pulse will offer Automated Answer Suggestion responses based upon the content of emails, increasing productivity, consistency and quality responses.

More Productivity features >

See a full list of what Pulse can do for you

  • SINGLE SIGN ON
  • FEATURES ACCESS CONTROL
  • IDENTITY PROVIDER
  • ENQUIRY ACCESS CONTROL
  • ENQUIRY HANDLING AUDIT
  • CONFIGURATION AUDIT
  • CUSTOMER MANAGEMENT
  • CASE MANAGEMENT
  • MULTI-COMPANY/LANGUAGE
  • CONTENT MANAGEMENT
  • ENTITY MANAGEMENT
  • EXTRACT BUSINESS DOMAIN DATA
  • AUTO ACKNOWLEDGEMENTS
  • CATEGORISATION
  • CATEGORY MANAGEMENT
  • CASE CLOSING
  • ARCHIVING
  • DASHBOARDS
Pulse logo
  • QUERIES
  • REPORTS
  • SERVICE LEVELS
  • AGENT QA
  • CUSTOMER QA
  • PROFANITY
  • SPELLING
  • EMAIL INTEGRATION
  • WEBHOOKS
  • AUTOMATED ANSWER SUGGESTIONS
  • PRODUCTIVITY + COLLABORATION
  • ESCALATION
  • SHARED ADDRESS BOOK
  • WORKING TIME CALENDAR
  • MANUAL ENQUIRY CREATION
  • AUTOMATED / MANUAL WORK DISTRIBUTION
  • MANUAL TRIAGE
  • KNOWLEDGE MANAGEMENT
Learn more about Pulse's features