Having an efficient, intelligent multi-channel solution is critical to keep your customers and employees happy.
Pulse utilises tried and tested Lokulus AI to transform the way your business interacts with its customers, ensuring the right employee deals with the communications that matter to you.
Register now to find out how you could have Pulse set up and ready to go in as little as 7 days with dedicated support.
Ensuring you are General Data Protection Regulation compliant is simple with built-in tools to manage all redaction and rectification requests.
An audit trail of all user actions is automatically maintained enabling a detailed historical context for enquiries, cases and customers.
With Pulse you are never on your own. Our dedicated support service will have you up and running in only 7 days.
Pulse takes the heavy-lifting out of email, enabling your business to auto-categorise incoming messages, decrease email response times and enable higher volume handling, all supported with advanced classification and automated work distribution.
Receiving emails in multiple languages? Pulse will automatically detect the language used and direct the email to the appropriate agent.
Pulse is powered with REG; one of Lokulus' artificial intelligence bots. REG works behind the scenes to ensure your customer interactions are automatically directed to the right people, with the right skill at the right time.
Once classified Pulse will offer Automated Answer Suggestion responses based upon the content of emails, increasing productivity, consistency and quality responses.