Enhance your customer service experience by enabling direct engagement from within your existing website. Self-service provides your customers with quick access to Dynamic FAQ’s, Chat & WebForms, in addition to Email, Social and CTI, with all channels delivering a consistent and rewarding experience to increase customer and workforce satisfaction.
Pulse tracks the context and sentiment of enquiries to ensure they are prioritised and assigned in the most appropriate way. Allowing automation and AI to pick up the simple jobs and giving your skilled workforce the time to focus on trickier queries. Satisfied customers, better SLA results.
Pulse provides simple integration to your backend systems to aggregate data and automates common queries. You’ll see your total cost to serve go down and gain a full 360 view of your customer engagement.
Our rich data and analytics will give you a deeper insight to service demand, performance and quality, enabling you to adapt and orchestrate the Power of Pulse to provide the best possible experience to your customers.
Ensuring you are General Data Protection Regulation compliant is simple with built-in tools to manage all redaction and rectification requests.
An audit trail of all user actions is automatically maintained enabling a detailed historical context for enquiries, cases and customers.
With Pulse you are never on your own. Our dedicated support service will have you up and running in only 7 days.