In an increasingly competitive sector, customers everywhere expect more from their experiences with companies and have considerably less patience with regards to pricing and technology interactions. They expect to be able to communicate with businesses like they do with their friends, via social media and apps and if a company does not live up to their expectations, they are more likely to share their experience. This is particularly worrying for some insurers given that dissatisfied insurance customers are 40% more likely to tell others of a bad experience than in other sectors, with 26% switching.
Lokulus is a customer experience management solution that supports and streamlines journeys across the entire customer lifecycle of acquisition, service and claims. Each customer interaction is captured, analysed and optimised to provide consistent and trackable outcomes, whilst minimising the effort required by both the customer and employee.Get in touch with our sales team