Retail is a challenging environment, fueled by the rapid pace of change, the push to online and increasing customer sophistication. This means that providing great customer service is one of the most powerful differentiators a brand can have.
The power within Lokulus’ all-in-one solution enables retailers, from the largest enterprise through to specialist brands to meet the diverse needs of their customers. Interactions that span multiple channels from phone to web or social are presented together by integrating with existing technology solutions. This means customer-facing colleagues can see everything a customer has said, typed or talked about in one place driving speed, consistency and higher quality responses. That means happier customers and a lower cost to your business.Get in touch with our sales team