Spectra integrates with all your existing back and front-end systems bringing cross channel interactions (including web, chat and phone) together in a single easy-to-use dashboard.
Customer enquiries are managed more efficiently and cost effectively giving you happier customers and staff.
Spectra integrates seamlessly with your existing systems reducing the complexity, cost and risk to your customer service transformation project – especially compared to our competitors.
Spectra is one of the most effective Customer Interaction Management (CIM) solutions out there. Combined with its ease of implementation, data management, security and value for money we don’t believe you will find a more balanced solution.
Our AI bot, REG, processes and prioritises up to 250,000 interactions simultaneously making sure that the most urgent enquiries reach the right people with the right skills to maximise your CX.
Our bots work intelligently in the background to pull together information from around your business systems to personalise your responses, whether automatically or in person.
“ The Customer Service Centre has delivered the best ever Customer Satisfaction Survey results since CSAT started to be measured in 2011. ”
— David Pryor, Head Of CSC operations UK
“ The solution had to be implemented in record time and with minimum fuss as we transitioned our contact centre. Users and customers alike are delighted with the improvements we’ve made to the customer experience. ”
— Jeff Weston, IT Director
With 20 years of proven continuous in-house development behind every Lokulus solution. We are so confident you will see improved business efficiencies, increased customer satisfaction and an overall Return On Investment (ROI). If after 6 months you are not satisfied the improvements meet our promises, we’ll refund you.
Spectra is a proven unified platform that we have used our 20 years of experience within Customer Interaction management to develop.
This has been built on:
20 years of client feedback driven development
Over 250 years of combined engineering experience
Unified technologies not pieced together through acquisition
Over 100 client systems integrated with and counting…
In-House & UK based development and support