We develop customer service solutions for all sorts of businesses. We work predominantly with retail companies and financial services – from boutique insurance companies to multinational banks.
We have 20 years of experience in empowering businesses to deliver customer service excellence. From considering regulatory requirements to understanding the complex processes involved, our combination of expertise and customisable technology can be tailored to your organisation's needs.
Saga identified that customer service in their insurance section was not optimal. Teams were working in silos, without a single source of truth for their customer. A large number of generic tasks were being undertaken manually, and agents were spending too much time screen-switching and gathering information, which led to below-par customer experience and low productivity.
We have worked with Matalan since 2008 to bring together all aspects of customer service channels, including email, IVR, webforms, social, webchat and FAQs and the unique challenges of the Matalan card.
We worked with Volkswagen to implement Lokulus in their organisation. They serve multiple brands across a single, centralised contact centre.
Our technical team worked with the teams at Volkswagen who would be using the platform the most, with fantastic results.
We worked with Capita on a BBC project. Implementation with another provider failed, and we supported them with a front and back-end solution.
Our experts work with you to configure Lokulus in a way that suits your needs. Once the implementation is complete, we stay in touch to offer support and guidance, help train your teams and iron out any teething problems.
