Lokulus is the perfect solution for those who have outgrown Zendesk or Freshdesk. We are an integrated digital platform that will transform your customer service by reducing response time and costs through workflow automation, integrated data, reporting and much more.
"Good digital customer service is critical to our business as a modern, efficient, service oriented business with a strong reliance on flexible and remote digital technology, so it’s imperative we have the tools in place to support that. Lokulus has been just that and supported our growth and increased our capacity exponentially"
– Matthew Long, MD of BeMoto
Our platform delivers a seamless experience through a single platform that can integrate with your existing tech stacks as well as automating across multiple systems, channels and touch points.
Our technology helps you serve your customers better by categorising and distributing work to your teams based on priority.
With smart sentiment analysis, it analyses the emotions of your customers also recommending what can continue to be automated and what will require escalation to the human agent with the most appropriate skills and experience.
Customer delight goes beyond knowing their name when they call and being able to locate their order. Customers want to feel valued, understood and appreciated.
Our seamless, cloud-based technology easily eliminates the most common customer service frustrations.
