We are Lokulus, a technology business enabling organisations of every size to empower their customer service teams to create the best customer experiences.
Our software enables companies to personalise their customer interactions to ensure their customers feel remembered, heard and understood. We work in partnership with our clients to provide ongoing support that adapts as their organisational and customers’ needs develop and grow.
Lokulus offers a range of omni-channel products, solutions and services that will supercharge your customer interactions through our unique series of AI and machine learning bots.
Enterprise Omni-Channel Solution
Our fully configurable solution. Manage interactions from social to email, phone to web. Personalise every interaction, automate low skilled tasks and put the knowledge in your agent’s hands for first time resolution all while reducing response times.
Our customer centric approach increases revenue, reduces costs and increases employee satisfaction
AI-Powered Email Management Solution
Focused on email interaction with your customers to drive improved customer satisfaction.
Lokulus AI ensures your business and agents are as time and cost effective as possible.
Find out how you could have Pulse set up and ready to go in as little as 7 days.
For Lokulus, partnership is everything, we don’t simply sell you a product; we provide solutions. These solutions may focus on one aspect of your customer journey or encompasses many touch points.
We will work with you as your business and the world around it changes and grows to ensure you remain relevant to your customers. That’s why we are here to ensure that, however you work with us, we are meeting your current need with one eye on your future needs.
We call this the Lokulus Way.
Lokulus’ partnership approach is twinned with its technology which strikes an innovative balance by understanding and integrating our AI agents in and around human managed tasks.
Allow your real-life team of customer service agents to focus on the more important customer interactions, while the AI automates many of the repetitive or basic decision making tasks.
Book a demo today to find out how Spectra and Pulse can ease the load.
Efficient and effective customer interaction is becoming more and more important as online retail and servicing increase exponentially in these challenging times.
The average reduction in call time across our clients using Spectra is 69 seconds.
Our clients consistently see cost savings, typically 20%-40%, when implementing our products and solutions – one reported a £2.39m annualised savings.