How it works

Lokulus is a unified platform that integrates with all your existing front and back-end systems.

It brings cross-channel interactions (including web, chat, email and phone) together in a single easy-to-use platform.

Wave goodbye to time-consuming screen switching or additional training requirements and say hello to engaged and empowered agents with the tools they need to deliver excellent customer service.


Intelligent Enquiry Management

Our technology prioritises up to 250,000 interactions simultaneously, making sure that the most urgent enquiries reach the right people with the right skills.

Simple, Seamless Integration

Our omnichannel, cloud-based solution integrates seamlessly with your existing systems. This means lower risk, reduced costs and training staff on a single platform.

Supercharged Reporting

You can't run a business without MI. We have a dedicated reporting suite which gives you an in-depth analysis of your operations. We also integrate with leading Business intelligence tools such as PowerBI and Tableau to enhance your reporting capabilities.

  • Eckoh
  • Magento
  • Microsoft
  • SAP
  • Oracle

Cutting Edge, Homegrown Technology

We develop all our technology in-house. Our innovation team works tirelessly to evolve our bots and processes, ensuring our technology grows with you.

Ciaran Jessup
Every solution we create runs from 3 bots, which use both Artificial Intelligence and Robotic Process Automation. These bots work together in limitless configurations, instead of the more common “Frankenstein solution” that bolts on new technology to solve new problems.
Ciaran Jessup, Head of Innovation and Architecture
Circuit board with CAL bot chip

Meet the bots

Best-In-Class Security

Our identity service secures the entire Lokulus portfolio of solutions. It provides an enterprise-wide security ecosystem that enabling Single Sign-On with common third-party identity services (Google, Microsoft etc.). Leverage your existing identity provider, maximise that investment and keep your identity management centralised.

David Smith
Our security policies provide a robust framework for safeguarding against unauthorised access and preventing attacks that compromise performance, data and availability. All data is held in UK data centres, with the option of a private cloud-based environment should your security policies require it.
David Smith, Head of Cloud Security