Lokulus is a unified platform that integrates with all your existing front and back-end systems.
It brings cross-channel interactions (including web, chat, email and phone) together in a single easy-to-use platform.
Wave goodbye to time-consuming screen switching or additional training requirements and say hello to engaged and empowered agents with the tools they need to deliver excellent customer service.
Our technology prioritises up to 250,000 interactions simultaneously, making sure that the most urgent enquiries reach the right people with the right skills.
Our omnichannel, cloud-based solution integrates seamlessly with your existing systems. This means lower risk, reduced costs and training staff on a single platform.
You can't run a business without MI. We have a dedicated reporting suite which gives you an in-depth analysis of your operations. We also integrate with leading Business intelligence tools such as PowerBI and Tableau to enhance your reporting capabilities.
We develop all our technology in-house. Our innovation team works tirelessly to evolve our bots and processes, ensuring our technology grows with you.
Every solution we create runs from 3 bots, which use both Artificial Intelligence and Robotic Process Automation. These bots work together in limitless configurations, instead of the more common “Frankenstein solution” that bolts on new technology to solve new problems.
CAL uses AI to read emails and text. It can identify and classify the nature of an incoming request. It then assigns it to either a resourcing agent or a human, depending on what is the most efficient choice.
REG categorises your staff based on skills. It works behind the scenes to make sure that every customer interaction is directed to the right human at the right time, with the best skills to resolve the query quickly.
Giving you frictionless access to customer information when you need it
Our identity service secures the entire Lokulus portfolio of solutions. It provides an enterprise-wide security ecosystem that enabling Single Sign-On with common third-party identity services (Google, Microsoft etc.). Leverage your existing identity provider, maximise that investment and keep your identity management centralised.
Our security policies provide a robust framework for safeguarding against unauthorised access and preventing attacks that compromise performance, data and availability. All data is held in UK data centres, with the option of a private cloud-based environment should your security policies require it.
